Delivery, Refund & Returns

Please email info@tanyabardo.com for customer service if you have any questions, queries or issues and the team will do their best to help you wherever they can.

Please note: Our customer support team is currently working on a reduced schedule, with responses typically sent on Mondays and Wednesdays. As a result, replies may take up to five working days.

We’re unable to respond to urgent queries during weekends or on Bank Holidays, but please rest assured that we’ll always do our best to help.

Customer service is very important to us at Tanya Bardo, and we truly appreciate your patience and understanding.

Business Ownership & Independence

Tanya Bardsley is involved in several business ventures; however, each of these businesses operates independently. While Tanya may appear publicly across multiple platforms, Tanya Bardo is run separately and is not affiliated with or managed by her other ventures.

Delivery

At Tanya Bardo, we do everything to make sure your parcel arrives on time.

Please note, in the event of industrial strike action by our delivery partners, parcels may be delayed.

The time frames below are estimates and subject to delays outside of our control.

We offer shipping nationwide. We use reputed shipping companies to ship our products. Shipping costs vary depending on the size and weight of the package and the destination.

We strive to process and ship orders as quickly as possible, usually 3 days. However, shipping times may vary depending on your location.

We have either Royal Mail Tracked 24hrs for £5.25 or Royal Mail Tracked 48hrs for £3.95. Orders placed from Friday after 2pm to Sunday will be shipped on Monday. Worldwide shipping is also available.

We are not responsible for any delays or damage caused by the shipping carrier. If you receive a damaged or lost package, please contact us immediately so we can assist you in filing a claim with the shipping carrier.

Returns Policy

If you encounter an issue with your jewellery, please contact us via email at info@tanyabardo.com providing your order number and details of the issue, and we will assist you. Jewellery that is found to be defective or unusable may be eligible for a refund.

If you wish to request an exchange, please email us at info@tanyabardo.com. We will arrange the exchange with you. Please note that items must be returned in their original packaging within 28 days of receipt. All refunds will be processed back to the original payment method used for the purchase.

Please note it can take up to three business days to hear a response from our Customer Service Team when we are in a busy period. The email account is not monitored during the weekend.

Please send returned items to: 

TB Returns - 365 Fulfillment, D1-D2 Narvik Way, North Shields Industrial Estate, North Shields , NE29 7XJ 

Please include your order number and name and address with your return.

Warranty and Care

Our 925 Sterling Silver, 18ct Gold and 18ct Rose Gold plated jewellery all have a warranty of 12 months. Our corded items have 3 months with proof of purchase.  Please be aware that in order for the warranty to be valid you must return your faulty item to us in full in order to receive a replacement. 

Please note: Our warranty does not entitle you to receive a replacement or refund for lost or stolen items. 

Any accidental damage/breakage can be repaired at a small charge. 

In order to keep your jewellery looking lovely for longer we highly recommend that you avoid contact with perfume, false tan, lotions, bath products, chlorine etc. Clean with a sterling silver/gold polishing cloth. 

Contact info@tanyabardo.com for any warranty enquiries.

 

Our intentional & meaningful jewellery

Use the power of symbolism and intention to manifest your dreams, focus your intentions, create your dream life, and connect with your angels.

Manifestation ritual instructions

Use your manifestation ritual when you first put on your jewellery, whilst you set your intention. This booklet, written by Tanya herself, will instruct you on how to use your jewellery to manifest your dreams.

Write out what you want this piece of jewellery to represent, and what you want to achieve with that focus. This activates your subconcious, and will remind it each time you think about your jewellery. 

Make your jewellery extra powerful with the moon

Manifestation is even more powerful at full moon and new moon, it's the perfect time to first do your ritual or to manifest new things with your manifestation jewellery.

The Final Touches

Every piece of Tanya Bardo meaningful jewellery includes: Premium branded Tanya Bardo gift box, a suede pouch, and an affirmation and manifestation ritual booklet...